Refund & Return Policy
Last updated: September 5, 2026
Custom & Personalized Items
Because every Fingking piece is handmade and personalized to your pet, we cannot accept returns or exchanges for change of mind once production has begun. Your satisfaction still matters deeply to us — see our protections below.
Our Quality Guarantee
- Preview approval: Before sculpting begins, we send you a digital preview for confirmation. Production starts only after your approval.
- Revisions: Every order includes free revisions during the preview stage, so the final piece matches your expectations.
- Damaged or incorrect items: If your item arrives damaged, or you receive the wrong item, contact us within 14 days of delivery with photos and we will remake it free of charge or issue a full refund.
- Lost packages: If your order is lost in transit, we will remake or refund it in full.
Non-Custom Items
Non-personalized items may be returned within 30 days of delivery in original condition. The customer is responsible for return shipping unless the item is defective.
Refund Process
Approved refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation when the refund has been processed.
Order Cancellations
Orders can be cancelled free of charge any time before production begins. Once sculpting or printing has started, cancellations are no longer possible.
Contact Us
For any refund questions, email nickjxfw@gmail.com with your order number and photos if applicable.